To ensure the protection and safety of our customer, team and partners during the times of COVID-19, we have taken necessary measures and continue to actively monitor and adjust precautions as needed. Made-to-order designs are currently taking 3 to 4 weeks to ship due to slight delays with our manufacturing during COVID-19.
All made to order jewelry, engagement and wedding pieces ship via complimentary free delivery service. Each item is crafted by hand and ships within 3 to 4 weeks of your purchase. Please, don't hesitate to contact us for any additional information. We are here for you!
If you have not received your order within five business days of receiving your shipping confirmation email, please email us at email@example.com with your name and order number.
For international orders, please allow us up to 4-5 weeks.
We offer free shipping to all our United States and international customers.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.